[:en]
RESPONSIBILITIES:
- Deliver a high level of professional and quality customer service to all parties at all times
- Ability to show empathy, identify and assist customer with their enquiry / problem and provide solution to customers
- Take all reasonable steps to resolve customer enquiries and complaints on the first transaction
- Coordinate, schedule and follow up on the arrangement of relevant services, e.g. accident notification, surveyor dispatch, tow truck, road side assistant and ambulance service (if applicable)
- Provide accurate advice & next steps to call in clear & concise manner
- Report fraud / suspicious claims to superior for action
- Refer unresolved customer enquiries or complaints to Head of Customer Service for resolution with backroom support
- Take ownership of issues and see them through to completion
- Ensure follow-up calls to customer on the progress of his/her enquiries, complaints, and any accident related services where necessary
- Conduct post-customer service evaluation for improvement
- Prepare daily call logs / reports, issues & resolution within timeline
- Ensure prompt & accurate data entry on all call transaction plus outcome / action taken & register claims within 7 days with proper claims reserve as per guideline
- Adhere to department’s SOP and guidelines and ensure KPIs achievement meets Management requirement
QUALIFICATION:
- High vocational certificate in related fields
- Preferably 2 to 3 years of working experience in customer service / call center environment in insurance industry
- Excellent interpersonal skill and able to work as a team
- Good command of English is an added advantage
- Open to working shift hours
Qualified candidates please submit your resumes stating present and expected salary & package details.
Human Tech Recruitment Co., Ltd.
G Tower, 32nd Floor, 9 Rama 9 Road, Huaykwang, Bangkok 10310
Tel. 02 026 3624 Hotline. 098 251 2312
applyjob@humantechrecruitment.com
Website: www.humantechrecruitment.com[:Th]
RESPONSIBILITIES:
- Deliver a high level of professional and quality customer service to all parties at all times
- Ability to show empathy, identify and assist customer with their enquiry / problem and provide solution to customers
- Take all reasonable steps to resolve customer enquiries and complaints on the first transaction
- Coordinate, schedule and follow up on the arrangement of relevant services, e.g. accident notification, surveyor dispatch, tow truck, road side assistant and ambulance service (if applicable)
- Provide accurate advice & next steps to call in clear & concise manner
- Report fraud / suspicious claims to superior for action
- Refer unresolved customer enquiries or complaints to Head of Customer Service for resolution with backroom support
- Take ownership of issues and see them through to completion
- Ensure follow-up calls to customer on the progress of his/her enquiries, complaints, and any accident related services where necessary
- Conduct post-customer service evaluation for improvement
- Prepare daily call logs / reports, issues & resolution within timeline
- Ensure prompt & accurate data entry on all call transaction plus outcome / action taken & register claims within 7 days with proper claims reserve as per guideline
- Adhere to department’s SOP and guidelines and ensure KPIs achievement meets Management requirement
QUALIFICATION:
- High vocational certificate in related fields
- Preferably 2 to 3 years of working experience in customer service / call center environment in insurance industry
- Excellent interpersonal skill and able to work as a team
- Good command of English is an added advantage
- Open to working shift hours
Qualified candidates please submit your resumes stating present and expected salary & package details.
Human Tech Recruitment Co., Ltd.
G Tower, 32nd Floor, 9 Rama 9 Road, Huaykwang, Bangkok 10310
Tel. 02 026 3624 Hotline. 098 251 2312
applyjob@humantechrecruitment.com
Website: www.humantechrecruitment.com[:]
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